Shipping policy
Shipping Policy
Thank you for shopping with Clay + Crafts! Every piece is handmade with care, and we want you to know exactly what to expect after you place your order.
Production Time
All Clay + Crafts jewelry and accessories are made by hand. Please allow 3–7 business days for us to create and prepare your order before it ships. During busy seasons or sales, production time may be slightly longer — we'll always communicate any delays via email.
Processing Time
Once your item is ready, orders are processed and handed off to the carrier within 1–2 business days. You'll receive a shipping confirmation email with tracking information as soon as your package is on its way.
Delivery Estimates
Delivery times begin after your order has shipped (not when it's placed). Estimates vary by destination:
- United States: 3–7 business days
Delivery estimates are provided by the carrier and are not guaranteed. Clay + Crafts is not responsible for carrier delays once a package has been handed off.
Free Shipping
We offer free shipping on all orders over $50 USD — automatically applied at checkout, no code needed. This offer applies worldwide on qualifying one-time purchases of any Clay + Crafts products.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. Use that number to track your package directly on the carrier's website. If you haven't received a tracking email within 10 business days of placing your order, please reach out and we'll look into it right away.
Address Changes
Need to update your shipping address? Please contact us as soon as possible after placing your order. We can make address changes only while your order is still in production. Once an order has shipped, we're unable to redirect packages, and Clay + Crafts is not responsible for items delivered to an incorrectly provided address.
Questions?
If you have any questions about your order or shipment, please contact us. We're happy to help!